Privacy Policy

Information You Provide Directly

When you contact us, submit a project inquiry, or engage our services, we may collect:

• Name, company name, and contact information (email address, phone number)
• Project details and production requirements
• Files, media, links, and other materials you upload or share with us
• Payment and billing information (processed securely through our payment processor)
• Communications you send to us

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address and general geographic location (city/state level)
• Browser type and operating system
• Pages visited, time on site, and referring URLs
• Device information and screen resolution

Cookies and Tracking Technologies

We use essential cookies to operate the Site. We do not use third-party advertising cookies. You may disable cookies in your browser settings; however, some features of the Site may not function properly. We do not use Google Analytics or third-party behavioral tracking services on this Site.

We use the information we collect to:

• Respond to your inquiries and provide the Services you request
• Process payments and send invoices
• Communicate updates about your project or our Services
• Protect the security and integrity of our Site and Services
• Comply with legal obligations under Texas and federal law
• Improve our Site and Services based on aggregated, non-identifiable usage data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only in the following circumstances:

• Service Providers: We share information with vetted third-party vendors who assist in operating our business (e.g., cloud storage providers, email delivery, payment processors). These vendors are contractually bound to protect your data and may not use it for their own purposes.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority in Texas or the United States.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all assets, your information may be transferred as part of that transaction. We will notify you via email or prominent Site notice.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 24 months. Project-related data (contracts, deliverables) is retained for a minimum of 7 years in accordance with standard business and tax record-keeping requirements under Texas law.

You may request deletion of your personal information at any time (see Section 7 below).

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls, and secure storage practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at privacy@rayvnfilms.com.

Our Site and Services may use the following third-party services:

• Resend — transactional email delivery for contact form confirmations
• Cloudinary — secure cloud storage for files you upload via our contact form
• Vercel — website hosting and edge infrastructure

Each of these services has its own privacy policy and data processing practices. We encourage you to review their policies. We do not use Facebook Pixel, Google Ads remarketing, TikTok Pixel, or any other behavioral advertising tracking.

Depending on your location and applicable law, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of any marketing communications at any time by replying UNSUBSCRIBE or emailing privacy@rayvnfilms.com
• Data Portability: Request your data in a portable format where technically feasible

To exercise any of these rights, please contact us at privacy@rayvnfilms.com. We will respond within thirty (30) days. We may need to verify your identity before processing your request.

Rayvn Films LLCoperates under and complies with applicable Texas privacy laws, including the Texas Data Privacy and Security Act (TDPSA) where applicable. Texas residents have the rights described in Section 7 above. We do not engage in the “sale” of personal data or targeted advertising using personal data collected from our Site.

Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@rayvnfilms.com and we will promptly delete such information.

Our Site is operated from the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Site, you consent to the transfer and processing of your information in the United States in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page reflects the most recent revision. We will notify you of material changes by posting the new policy on this page and, where appropriate, sending you an email notification. Your continued use of the Site following any changes constitutes your acceptance of the revised Privacy Policy.

For privacy-related inquiries, data requests, or to report a concern, please contact: